Title
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Communication @ Work
Author
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Jordan Smith
Contributor
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Tom Bartsiokas
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Robin Potter
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Tricia Hylton
Publication Date
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2019
Description
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Communication @ Work is adapted from A College-to-Career Guide to Success (2019) and partially adapted from Business Communication for Success (2015). It is designed to guide college students in developing the vital communication skills that are necessary to succeed in the modern workplace. It is conveniently presented in a variety of AODA-compliant formats and written in the reader-friendly style of a professional email between colleagues.
Table Of Contents
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I. Chapter 1: Professional Communications
Unit 1: Communicating in the Digital Age
Unit 2: The Communication Process
Unit 3: Troubleshooting Miscommunication
II. Chapter 2: The Writing Process 1 - Prewriting
Unit 4: Knowing Your Purpose for Writing
Unit 5: Analyzing your Audience
Unit 6: Selecting Appropriate Channels
III. Chapter 3: The Writing Process 2 - Researching
Unit 7: Choosing a Research Methodology
Unit 8: Locating Credible Sources
Unit 9: Using Source Text: Quoting, Paraphrasing, and Summarizing
Unit 10: Documenting Sources in APA
IV. Chapter 4: The Writing Process 4 - Drafting
Unit 11: Choosing an Organizational Pattern
Unit 12: Outlining Your Message
Unit 13: Standard Business Style
Unit 14: Effective Document Design
1. Unit 15: Sentences and Paragraphs
V. Chapter 5: The Writing Process 4 - Editing
Unit 16: Substantial Revisions
Unit 17: Proofreading for Mechanics
VI. Chapter 6: Electronic Written Communication
Unit 18: Emailing
Unit 19: Netiquette and Social Media
Unit 20: Texting and Instant Messaging
VII. Chapter 7: Traditional Written Communication
Unit 21: Letters
Unit 22: Memos
Unit 23: Proposals
VII. Chapter 8: Routine Correspondence
Unit 24: Information Shares, Action Requests, and Replies
Unit 25: Complaints and Claims
Unit 26: Negative Messages
Unit 27: Persuasive Messages
Unit 28: Goodwill Messages and Recommendations
IX. Chapter 9: Group Communication
Unit 29: Teamwork
Unit 30: Conflict Resolution Strategies
Unit 31: Group Meetings and Web Conferencing
X. Chapter 10: Presentations
Unit 32: Presentations - An Overview
Unit 33: Informative and Persuasive Presentations
Unit 24: Delivering A Presentation
Unit 35: Visual Aids
2. Unit 36: Graphic Illustrations and The Infographic
XI. Chapter 11: Reports
3. Unit 37. Report Objective: Informational and Analytical
4. Unit 38: Report ORganization
5. Unit 39: Report Type and Function: Informal Report
6. Unit 40: Report Type and Function: Formal Report
7. Unit 41: Report Parts - Informal and Formal
8. Unit 42: The SlideDeck Report
9. Key Takeaways
XII. Chapter 12: Interpersonal Communication
10. Unit 43: Non-verbal Communication
11. Unit 44: Ethical Behaviour in Business
12. Unit 45: Business Etiquette
13. Unit 46: Intercultural Communication
14. Key Takeaways - Interpersonal Communication
XIII. Chapter 13: Employment Skills
15. Unit 47: The Job Search Process
16. Unit 48: Resumes and Cover Letters
17. Unit 49: Interview Skills
18. Unit 50: The Online Application Process
19. Key Takeaways - Employment Skills
Unit 1: Communicating in the Digital Age
Unit 2: The Communication Process
Unit 3: Troubleshooting Miscommunication
II. Chapter 2: The Writing Process 1 - Prewriting
Unit 4: Knowing Your Purpose for Writing
Unit 5: Analyzing your Audience
Unit 6: Selecting Appropriate Channels
III. Chapter 3: The Writing Process 2 - Researching
Unit 7: Choosing a Research Methodology
Unit 8: Locating Credible Sources
Unit 9: Using Source Text: Quoting, Paraphrasing, and Summarizing
Unit 10: Documenting Sources in APA
IV. Chapter 4: The Writing Process 4 - Drafting
Unit 11: Choosing an Organizational Pattern
Unit 12: Outlining Your Message
Unit 13: Standard Business Style
Unit 14: Effective Document Design
1. Unit 15: Sentences and Paragraphs
V. Chapter 5: The Writing Process 4 - Editing
Unit 16: Substantial Revisions
Unit 17: Proofreading for Mechanics
VI. Chapter 6: Electronic Written Communication
Unit 18: Emailing
Unit 19: Netiquette and Social Media
Unit 20: Texting and Instant Messaging
VII. Chapter 7: Traditional Written Communication
Unit 21: Letters
Unit 22: Memos
Unit 23: Proposals
VII. Chapter 8: Routine Correspondence
Unit 24: Information Shares, Action Requests, and Replies
Unit 25: Complaints and Claims
Unit 26: Negative Messages
Unit 27: Persuasive Messages
Unit 28: Goodwill Messages and Recommendations
IX. Chapter 9: Group Communication
Unit 29: Teamwork
Unit 30: Conflict Resolution Strategies
Unit 31: Group Meetings and Web Conferencing
X. Chapter 10: Presentations
Unit 32: Presentations - An Overview
Unit 33: Informative and Persuasive Presentations
Unit 24: Delivering A Presentation
Unit 35: Visual Aids
2. Unit 36: Graphic Illustrations and The Infographic
XI. Chapter 11: Reports
3. Unit 37. Report Objective: Informational and Analytical
4. Unit 38: Report ORganization
5. Unit 39: Report Type and Function: Informal Report
6. Unit 40: Report Type and Function: Formal Report
7. Unit 41: Report Parts - Informal and Formal
8. Unit 42: The SlideDeck Report
9. Key Takeaways
XII. Chapter 12: Interpersonal Communication
10. Unit 43: Non-verbal Communication
11. Unit 44: Ethical Behaviour in Business
12. Unit 45: Business Etiquette
13. Unit 46: Intercultural Communication
14. Key Takeaways - Interpersonal Communication
XIII. Chapter 13: Employment Skills
15. Unit 47: The Job Search Process
16. Unit 48: Resumes and Cover Letters
17. Unit 49: Interview Skills
18. Unit 50: The Online Application Process
19. Key Takeaways - Employment Skills
Subject
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Communication
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Business
School / Program
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Seneca Business
Course
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EAC594
Publisher
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Toronto: Seneca Open Textbook Project
Format
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PDF
Language
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English
License
Access Restrictions
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Open Access